Cookies and tracking

This notice explains the cookies and similar technologies our website uses, what each one is for, and how to turn them off. It sits alongside our privacy policy, which covers personal information more broadly. We have chosen not to interrupt you with a consent pop-up, so the control is here instead.

The short version

Analytics and marketing cookies are on by default. We do not interrupt you with a consent pop-up, and you can turn them off at any time using the control at the top of this page.

Turning them off stops the analytics and marketing tools described below from loading at all. The website itself works fully either way, and turning them off does not limit anything you can read, book or enquire about.

Two categories, and one that is not a choice

Analytics. Understanding how the site is used, so we can improve it. This covers Google Analytics 4 (loaded through Google Tag Manager) and PostHog.

Marketing. Measuring which enquiries came from which campaign or ad. This covers HubSpot tracking, our own ad click cookie described below, Google Ads conversion measurement, the Meta pixel and the LinkedIn Insight Tag.

Everything else is simply the site running. We do not present that as a category you can switch off, because there is nothing to switch off: our pages are served without setting cookies of their own.

The two cookies we set ourselves

While analytics is on, we set a first-party cookie named coc_first_touch. It records where your first visit came from, for example a Google ad or a search result, so that when you enquire we can tell which campaign brought you to us. It holds campaign source information rather than anything that identifies you personally.

While marketing is on, we set a second first-party cookie named coc_click_ids, but only when you arrive by clicking an ad from Google, Microsoft, Meta, LinkedIn or TikTok. It keeps the click code that platform added to the link, and the time of the click, so we can match an enquiry to the ad that led to it. The code does not contain your name or contact details, but the ad platform can link it to your click. A newer ad click replaces it.

Both last 90 days and are first-party cookies: only our own site can read them. When you enquire, what they hold is stored with your enquiry in our customer records, and the ad click code may later be sent back to the platform it came from, with your email address and phone number in hashed form, so we can measure which ads led to enquiries. Our privacy policy explains this. If you turn cookies off, we set neither.

We record these ourselves rather than relying on HubSpot's own tracking cookie, which is only set once HubSpot has loaded and is missing entirely for anyone who has turned cookies off.

Cookies set by the tools we use

Google Analytics 4, part of analytics. Typically _ga and a container-specific _ga_ cookie, used to tell repeat visits apart. Google states these last up to two years.

PostHog, part of analytics. A cookie beginning ph_ and ending _posthog, used to recognise a returning session. PostHog is hosted in the United States, which means leaving analytics on involves your usage data being handled overseas. Our privacy policy covers overseas disclosure.

HubSpot, part of marketing. Cookies including hubspotutk and names beginning __hs, used to link an enquiry form submission to the visits that preceded it.

Google Ads, part of marketing. Cookies such as _gcl_au and _gcl_aw, used to measure which ads led to an enquiry.

Meta pixel, part of marketing. Typically _fbp and _fbc, used to measure advertising results.

LinkedIn Insight Tag, part of marketing. Cookies such as li_fat_id and bcookie, used to measure advertising results on LinkedIn.

These are the vendors' cookies, not ours, and the names and lifetimes are theirs to change. Each vendor publishes its own current list, which is the authoritative one.

All of the above load unless you turn cookies off on this page. Google Tag Manager loads either way, because Google's Consent Mode needs it present to record that you declined; when you have turned cookies off it sends no identifiers and writes no cookies.

Where your choice is stored

If you change the setting, your choice is not stored in a cookie. It is saved in your browser's local storage under coc-consent-v1, along with the date you chose. If you have never changed it, nothing is stored at all and the default simply applies.

Because it lives in the browser, clearing your site data clears your choice and returns you to the default. A choice made in one browser or on one device does not carry to another.

Changing your mind

The control at the top of this page is the place to do it, and the footer links here from every page. Turning cookies off stops further collection through our website; it does not retrospectively delete what was already collected, though you can ask us to do that using the contact details below. It also does not change how we use details you have given us in an enquiry: our privacy policy explains how to opt out of that.

You can also block or delete cookies in your browser settings. Every major browser lets you do this per site. Blocking cookies at the browser level will not stop our pages loading.

When this applies

The tools above are configured per environment and are switched on for our live site. Where a tool is not configured it does not load and sets nothing, whatever your setting says.

Questions

If you want to know what we hold, have it corrected or deleted, or you are unhappy with how we have handled it, contact us using the details below. Our privacy policy sets out the full process, including how to complain to the Office of the Australian Information Commissioner.